Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

We typically process orders within 1-2 business days. Shipping times vary by location but generally take 3-7 business days within Australia.

Do you offer international shipping?

At this time we are unable to offer international shipping. If you reach out via our contact us form, we may be able to organise something to get our products to you.

Do you offer click & collect?

Yes! As soon as our store is open we will be supporting click and collect.

I can't get there during opening hours! How can I collect my online order?!

If we aren't open during the hours you can make it to collect, send us a message through our contact page or a DM on instagram and we will try and find a time that works! We want you ready for that run!

Returns & Exchanges

What is your return policy?

We offer a 14-day return policy for unused items in original condition, we are unable to offer refunds at this time and can only initiate exchanges or store credit. Please read our return policy and contact us to initiate a return.

Orders & Payment

Where is your store?

We are opening a store on Given Terrace in Paddington, Brisbane very soon! Subscribe to our emails to be the first to know!

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods at checkout.

Can I modify my order after placing it?

Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes before shipping.

There's a brand/product I think you should stock!

Send us a message via the contact page or and email at hello@oochi.com.au - we are always on the lookout for new, fun stuff!

Contact Us

Still have questions? Contact us at support@oochi.com.au